The subject of this contract is the accommodation service to be provided to the "CUSTOMER" who is a party to the contract, in response to the reservation request made by the CUSTOMER. The service is to be offered by the "HOTEL" in exchange for a service fee from the CUSTOMER, and the contract is concluded under the following terms between the parties.
1. Accommodation Service Terms:
1.1. The Customer agrees and undertakes to present their identification information and documents to the Hotel Management and to sign the informative text provided by the Hotel Management at the time of entry into the Hotel.
Upon entry, the Customer's service details and identity will be checked by the Hotel Authorities. The Customer unconditionally accepts and undertakes that all legal and criminal responsibilities arising from providing false and/or misleading information to the Hotel Management will be borne by the Customer.
1.2. The Customer agrees and undertakes that they have read and approved the pre-information form delivered by the Hotel regarding the service purchased.
The accommodation service contract between the Customer and other accompanying individuals becomes legally binding after they send a written statement, such as an email or message, to the Hotel Management agreeing to the pre-information form.
1.3. The Customer accepts, declares, and undertakes that they have obtained consent from other individuals staying with them to share their personal data with the Hotel Management, that they are responsible for sharing this data, and that they are obligated to provide accurate mandatory information like names and Citizenship Numbers. The Customer is also responsible for informing these individuals about the scope of the pre-information provided to them.
1.4. The Customer accepts and undertakes that they are solely responsible for their luggage and its contents; the Hotel and its employees bear no legal or criminal liability for lost, stolen, or missing belongings, and the Customer will not make any claims against the Hotel Management or its employees in this regard.
1.5. The Customer agrees and undertakes to comply with the laws and customs applicable to the Hotel where they are staying.
The Customer is also responsible for not endangering the safety and integrity of other Customers, Hotel employees, and third parties within the Hotel premises, and will be legally liable for any material or moral damages caused.
1.6. The Customer accepts, declares, and undertakes that they will personally pay for all additional food and beverage, personal expenses, and other goods and
services not included in the scope of the accommodation service purchased under this contract.
1.7. The Hotel accepts the Customer's declaration as true in reservations where age-based discounts are applied. The verification of the Customer's declaration against official documents will be conducted by the Hotel at check-in. If the Hotel detects any discrepancies between the Customer's declaration and the documents, the Customer unconditionally accepts and undertakes to pay all resulting fee differences to the Hotel.
1.8. The Customer accepts and undertakes that regardless of the time of arrival, they will check into the Hotel no earlier than 14:00 on the day of arrival, and check out no later than 12:00 on the day of departure.
1.9. It is forbidden for children in the age range of 12 years to enter the pool without their guardians. The responsibility for the children lies with their guardians/Customers, and the Hotel bears no responsibility in this matter. This is pre-accepted by the Customer.
2. Contract Price and Payments
2.1. The service fee provided by the Hotel to the Customer includes a 10% service charge for accommodation. Guests aged 0-6 years will not be charged, guests aged 7-12 years will receive a 50% discount, and guests aged 13 years and older will be charged the full rate. This is accepted by the Customer.
2.2. If the Customer chooses to make a payment through the online reservation and payment system, they agree and undertake that they will enter their credit card information into the payment system and that they will be responsible if the payment is made using someone else's card details, with no refund of the service fee by the Hotel.
The Customer will present the credit card used for payment or a photocopy of the front of the card to the Hotel staff at check-in.
The Customer accepts that the Hotel will not be held liable for any damages incurred by the Customer due to errors originating from the Customer during the online payment process, leading to third parties obtaining the Customer's information and documents.
2.3. The reservation made by the Customer will be confirmed upon full payment of the contract price. If the Customer does not pay the contract price at the time of reservation, the Hotel reserves the right to cancel the reservation. This is accepted by the Customer.
2.4. If the credit card used by the Customer to pay for the accommodation fee is used unauthorizedly and illegally by third parties not due to the fault of the Hotel, and if the bank does not pay or refunds the service fee to the Hotel, the Customer agrees and undertakes to be responsible for the contested service fee, along with all damages and legal interest accruing from the reservation date.
3. Other Provisions
3.1. The contact information such as address, phone, and email shared by the Customer during the reservation and purchase stage will be used for notifications. The Customer is responsible for providing accurate and complete contact information; any non-compliance with this condition will result in the Customer being liable for any damages incurred by the Hotel.
3.2. In the event of disputes between the parties, the provisions of the current laws and the jurisdiction rules of the applicable country law will be applied.
3.3. Unless notified in writing, any notifications made
to the addresses stated in this contract will be considered valid. The parties are obligated to notify each other in writing of any changes to their addresses.
4. Provisions of the Personal Data Protection Law (GDPR)
All personal data provided by the Customer to the Hotel during the execution of this contract can be shared by the Hotel with group companies, business partners, suppliers, shareholders, judicial and administrative authorities, and authorized private law entities to which the Hotel is affiliated. This is pre-accepted by the Customer.
The Customer can access the Hotel's information text regarding the processing, sharing, and transferring of personal data separately from this contract at www.greatfortunehotels.com.
5. Confidentiality
Unless otherwise stated, the Parties agree to keep all information (written or verbal) transferred by either Party to the other Party before and during the validity of this Contract ("Confidential Information") confidential and not to disclose it to third parties. The Confidential Information will be used only for the purpose of executing the service under this Contract, and not in any other way. If the Confidential Information is disclosed without the consent of the Party owning it, the disclosing Party will be liable for compensating any damages incurred by the Party whose Confidential Information was revealed. This obligation of the Parties will remain indefinitely valid even after the termination of this Contract for any reason.
The Parties accept, declare, and undertake this contract.
1. Accommodation Service Terms:
1.1. The Customer agrees and undertakes to present their identification information and documents to the Hotel Management and to sign the informative text provided by the Hotel Management at the time of entry into the Hotel.
Upon entry, the Customer's service details and identity will be checked by the Hotel Authorities. The Customer unconditionally accepts and undertakes that all legal and criminal responsibilities arising from providing false and/or misleading information to the Hotel Management will be borne by the Customer.
1.2. The Customer agrees and undertakes that they have read and approved the pre-information form delivered by the Hotel regarding the service purchased.
The accommodation service contract between the Customer and other accompanying individuals becomes legally binding after they send a written statement, such as an email or message, to the Hotel Management agreeing to the pre-information form.
1.3. The Customer accepts, declares, and undertakes that they have obtained consent from other individuals staying with them to share their personal data with the Hotel Management, that they are responsible for sharing this data, and that they are obligated to provide accurate mandatory information like names and Citizenship Numbers. The Customer is also responsible for informing these individuals about the scope of the pre-information provided to them.
1.4. The Customer accepts and undertakes that they are solely responsible for their luggage and its contents; the Hotel and its employees bear no legal or criminal liability for lost, stolen, or missing belongings, and the Customer will not make any claims against the Hotel Management or its employees in this regard.
1.5. The Customer agrees and undertakes to comply with the laws and customs applicable to the Hotel where they are staying.
The Customer is also responsible for not endangering the safety and integrity of other Customers, Hotel employees, and third parties within the Hotel premises, and will be legally liable for any material or moral damages caused.
1.6. The Customer accepts, declares, and undertakes that they will personally pay for all additional food and beverage, personal expenses, and other goods and
services not included in the scope of the accommodation service purchased under this contract.
1.7. The Hotel accepts the Customer's declaration as true in reservations where age-based discounts are applied. The verification of the Customer's declaration against official documents will be conducted by the Hotel at check-in. If the Hotel detects any discrepancies between the Customer's declaration and the documents, the Customer unconditionally accepts and undertakes to pay all resulting fee differences to the Hotel.
1.8. The Customer accepts and undertakes that regardless of the time of arrival, they will check into the Hotel no earlier than 14:00 on the day of arrival, and check out no later than 12:00 on the day of departure.
1.9. It is forbidden for children in the age range of 12 years to enter the pool without their guardians. The responsibility for the children lies with their guardians/Customers, and the Hotel bears no responsibility in this matter. This is pre-accepted by the Customer.
2. Contract Price and Payments
2.1. The service fee provided by the Hotel to the Customer includes a 10% service charge for accommodation. Guests aged 0-6 years will not be charged, guests aged 7-12 years will receive a 50% discount, and guests aged 13 years and older will be charged the full rate. This is accepted by the Customer.
2.2. If the Customer chooses to make a payment through the online reservation and payment system, they agree and undertake that they will enter their credit card information into the payment system and that they will be responsible if the payment is made using someone else's card details, with no refund of the service fee by the Hotel.
The Customer will present the credit card used for payment or a photocopy of the front of the card to the Hotel staff at check-in.
The Customer accepts that the Hotel will not be held liable for any damages incurred by the Customer due to errors originating from the Customer during the online payment process, leading to third parties obtaining the Customer's information and documents.
2.3. The reservation made by the Customer will be confirmed upon full payment of the contract price. If the Customer does not pay the contract price at the time of reservation, the Hotel reserves the right to cancel the reservation. This is accepted by the Customer.
2.4. If the credit card used by the Customer to pay for the accommodation fee is used unauthorizedly and illegally by third parties not due to the fault of the Hotel, and if the bank does not pay or refunds the service fee to the Hotel, the Customer agrees and undertakes to be responsible for the contested service fee, along with all damages and legal interest accruing from the reservation date.
3. Other Provisions
3.1. The contact information such as address, phone, and email shared by the Customer during the reservation and purchase stage will be used for notifications. The Customer is responsible for providing accurate and complete contact information; any non-compliance with this condition will result in the Customer being liable for any damages incurred by the Hotel.
3.2. In the event of disputes between the parties, the provisions of the current laws and the jurisdiction rules of the applicable country law will be applied.
3.3. Unless notified in writing, any notifications made
to the addresses stated in this contract will be considered valid. The parties are obligated to notify each other in writing of any changes to their addresses.
4. Provisions of the Personal Data Protection Law (GDPR)
All personal data provided by the Customer to the Hotel during the execution of this contract can be shared by the Hotel with group companies, business partners, suppliers, shareholders, judicial and administrative authorities, and authorized private law entities to which the Hotel is affiliated. This is pre-accepted by the Customer.
The Customer can access the Hotel's information text regarding the processing, sharing, and transferring of personal data separately from this contract at www.greatfortunehotels.com.
5. Confidentiality
Unless otherwise stated, the Parties agree to keep all information (written or verbal) transferred by either Party to the other Party before and during the validity of this Contract ("Confidential Information") confidential and not to disclose it to third parties. The Confidential Information will be used only for the purpose of executing the service under this Contract, and not in any other way. If the Confidential Information is disclosed without the consent of the Party owning it, the disclosing Party will be liable for compensating any damages incurred by the Party whose Confidential Information was revealed. This obligation of the Parties will remain indefinitely valid even after the termination of this Contract for any reason.
The Parties accept, declare, and undertake this contract.