Privacy Policy

1. Introduction

Great Fortune Hotels & Resorts ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a reservation, or use our services.

2. Information We Collect

2.1 Information You Provide

• Full name, email address, phone number, and postal address
• Payment and billing information (credit/debit card details)
• Reservation details including dates, room preferences, and special requests
• Passport or identity document information (as required by law for hotel registration)
• Communications you send to us (emails, contact form submissions, feedback)

2.2 Information Collected Automatically

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and navigation paths
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing and managing your hotel reservations
• Communicating with you about your bookings and our services
• Sending promotional offers and newsletters (with your consent)
• Improving our website, services, and guest experience
• Complying with legal obligations and hotel registration requirements
• Preventing fraud and ensuring the security of our services

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract (e.g., fulfilling your reservation)
• Your explicit consent (e.g., marketing communications)
• Compliance with legal obligations (e.g., tax and hotel registration laws)
• Legitimate interests (e.g., improving our services, fraud prevention)

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties only as necessary:

• Payment processors to complete transactions securely
• Booking platform partners (e.g., SiteMinder) to manage reservations
• Government authorities as required by Turkish law
• IT service providers who help maintain our website and systems

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Reservation records are kept in accordance with Turkish commercial and tax regulations.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw your consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

9. Contact

For any questions or requests regarding your personal data, please contact us at info@greatfortunehotels.com or call us at +90 212 514 93 93.